Shipping/Returns/Privacy Policy
*******FREE SHIPPING********
We use USPS Priority Mail and UPS delivery services.
Processing times for most items is 5-7 business days. *Red Cedar signs and larger outdoor business signs can take 2-3 weeks to process due to wood availability and required extra time to produce.
Average delivery time once the item has shipped can be 2-7 days depending on your location and/or Holiday seasons. If you need your order in a specific time frame, please let us know as we can offer a Rush Production Upgrade option which includes shorter production time.
INTERNATIONAL CUSTOMERS: We use USPS First Class and Priority Mail, as well as UPS Ground for our shipping methods. Our prices and shipping charges DO NOT include any import fees, taxes, custom fees, VAT, other countries' mail service fees, etc. Depending on your country's import laws and mail system, you may have fees due per your country's customs laws, postal service policies, etc., before your postal service delivers to your shipping address.
************RETURNS / REFUND / CANCELLATION POLICY*************
Customer Service is our Top Priority. If you have any problem with your item, once received, please contact us so we can help you, within 48 hours of delivery.
***ORDERS CANCELED AFTER 24 HOURS FROM ORDER PLACEMENT ARE SUBJECT TO A 50% NON-REFUNDABLE Deposit, AS LISTED BELOW***
*******NON-REFUNDABLE Deposit for ALL personalized and/or customized items:
If you cancel the order before physical production (cutting/carving) has begun, we will issue a 50% refund of the item price (this is considered the non-refundable deposit to cover our time spent designing the item). We begin designing each item within 24 hours after order is placed. IF YOU NEED TO CANCEL YOUR ORDER, it must be done within 24 HOURS of order placement, or this Non-Refundable deposit policy will apply.
*********ONCE THE ITEM HAS BEGUN CUTTING/CARVING, NO REFUNDS WILL BE GIVEN*********
For our customized and/or personalized items, we do not refund or do exchanges, unless there was an error on our part. If the buyer has made a mistake, we cannot issue a refund or an exchange for the finished product. At the shop's discretion, depending on the total price of the wood used and labor involved, we may offer buyer who made a mistake on their order, a discount on a replacement. This is solely at our shop's discretion.
No refunds will be given for any delivery delays with US Postal Service and/or FedEx, or refused packages, or issues on International orders related to customs fees, taxes, VAT, etc., including buyer not paying taxes/import fees, or not picking item up from their post office. International Buyer is responsible for all customs fees, import fees, taxes for buyer's country, VAT, duties, etc., pertaining to their country. We cannot mark any item being sent internationally as a "gift" to avoid customs/VAT/import fees/duties.
***RETURNS***
Personalized/Custom items are only available for returns if the item has been damaged in shipping or if the item has errors not compliant with order details i.e. misspelling, color, type etc.
For non-personalized, non-custom items, buyer must contact us for Return authorization/steps for refund options. If item is damaged during shipping or is the incorrect item from the order placed, we will cover the return shipping. We will need the incorrect or damaged item returned to us in the exact condition it was recieved by the buyer for a full refund to take place.
We will guarantee all items for 30 days from date of delivery, against material defects. We must be contacted via email or convo within the 30 day time frame regarding any defect, in order to facilitate a replacement. We cannot replace or refund for damage resulting from use of item, for purposes other than its intended use as in listing description, or for inappropriate installation (ie: incorrect wall hanging). No refunds for International shipments delayed or not picked up, due to that countries customs, fees, or postal service.
***PRIVACY POLICY***
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from southernaccentwoodcrafting.com (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 16 .