We use Priority Mail and average delivery time, once the item has shipped, can be 2-5 mailing days. If you need your order by a specific time frame, please let us know, as we do offer upgraded Rush Production Upgrade option which includes shorter production time.^^^^
INTERNATIONAL CUSTOMERS: We use USPS First Class and Priority Mail, as well as FedEx Int'l Ground for our shipping methods. Our prices and shipping charges DO NOT include any import fees, taxes, custom fees, VAT, other countries' mail service fees, etc. Depending on your country's import laws and mail system, you may have fees due per your country's customs laws, postal service policies, etc., before your postal service delivers to your shipping address.
************REFUND / CANCELLATION POLICY*************
Customer Service is our Top Priority. If you have any problem with your item, once received, please contact us so we can help you, within 48 hours of delivery.
***ORDERS CANCELED AFTER 24 HOURS FROM ORDER PLACEMENT ARE SUBJECT TO A 50% NON-REFUNDABLE Deposit, AS LISTED BELOW***
*******NON-REFUNDABLE Deposit for ALL personalized and/or customized items:
If you cancel the order before physical production (cutting/carving) has begun, we will issue a 50% refund of the item price (this is considered the non-refundable deposit to cover our time spent designing the item). We begin designing each item within 24 hours after order is placed. IF YOU NEED TO CANCEL YOUR ORDER, it must be done within 24 HOURS of order placement, or this Non-Refundable deposit policy will apply.
*********ONCE THE ITEM HAS BEGUN CUTTING/CARVING, NO REFUNDS WILL BE GIVEN*********
For our customized and/or personalized items, we do not refund or do exchanges, unless there was an error on our part. If the buyer has made a mistake, we cannot issue a refund or an exchange for the finished product. At the shop's discretion, depending on the total price of the wood used and labor involved, we may offer buyer who made a mistake on their order, a discount on a replacement. This is solely at our shop's discretion.
No refunds will be given for any delivery delays with US Postal Service and/or FedEx, or refused packages, or issues on International orders related to customs fees, taxes, VAT, etc., including buyer not paying taxes/import fees, or not picking item up from their post office. International Buyer is responsible for all customs fees, import fees, taxes for buyer's country, VAT, duties, etc., pertaining to their country. We cannot mark any item being sent internationally as a "gift" to avoid customs/VAT/import fees/duties.
For non-personalized, non-custom items, buyer must contact us for return authorization/steps for refund options. If item is damaged during shipping or is the incorrect item from the order placed, we will cover the return shipping. We will need the incorrect, undamaged item returned to us, undamaged, in the new condition it was originally shipped to buyer, for a full refund to take place.
We will guarantee all items for 30 days from date of delivery, against material defects. We must be contacted via email or convo within the 30 day time frame regarding any defect, in order to facilitate a replacement. We cannot replace or refund for damage resulting from use of item, for purposes other than its intended use as in listing description, or for inappropriate installation (ie: incorrect wall hanging). No refunds for International shipments delayed or not picked up, due to that countries customs, fees, or postal service.